We accept returns of unused and unworn items within 15 days from the date of purchase. To be eligible for a return, your item must be in the same condition as received, with all tags and packaging intact.

Customized, or personalized items cannot be returned unless there is a manufacturing defect or an error on our part. All purchases of hair bows are final sale. Hair bows are not eligible for return or exchange.

To initiate a return, please contact our customer service at [customer service email/phone number]. Our team will guide you through the process and provide a return authorization. Please package the item securely and include a copy of the original receipt.

Customers are responsible for the cost of return shipping unless the return is due to a manufacturing defect or an error on our part.

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to your original method of payment within [number of days] working days.

We currently do not offer direct exchanges. If you wish to exchange an item, you will need to return the unwanted item as per our return policy and place a new order for the desired item.

If you receive a damaged or defective item, please contact us within [number of days] days of receiving the order. We will work to replace the item or provide a refund, depending on your preference.